FAQ


GENERAL & ACCOUNTS

What is Hey Influencers?

Hey Influencers is a platform that matches brands with the top social media influencers around the world. You can create both ‘$ for post’ campaigns, and or ‘product for post’ campaigns.

As a brand, you can create and post your campaign brief, describing your ideal influencer to partner with. 

You can then browse and search for influencers that you’d like to invite to your campaign. Influencers can also make the first move by finding your campaign and giving you a ‘Hey’ to indicate their interest in working with you. 

Is Hey Influencers global?

Yes, we have Brands and Influencers on Hey from all over the world.

Is Hey Influencers an app, or available on desktop?

As a brand, you will only be able to access your dashboard and campaigns on desktop.

The Hey Influencers app is exclusively for influencers to browse and apply for campaigns.

How do I sign up?

To apply for a brand account, visit www.justsayhey.com

Our team will review your application and if your brand is approved, we will contact you to give you access to the sign up form. You will then be able to create a campaign.

How much does Hey Influencers cost?

Hey Influencers is a pay as you go service, and costs $95 USD per month. 
You will be charged each month on the date that your paid subscription began. 

You will have a 14-day free trial to test out the platform and see if it's for you. 

There are no lock-in contracts, and you can cancel at any time. 
You will not be charged until your free trial has ended. 

Check out our pricing page here for more info. 

How will I be charged?

Payments will be charged monthly to the credit card that you used to sign up with. You can access your card information by logging in to your Hey Influencers account, clicking ‘Preferences’ and selecting ‘5. Payment’. Here you will be able to change or remove your credit card.

Is there a free trial?

Yes. When you sign up, you’ll get a one-time 14-day free trial.

To ensure that you make the most of this time, make sure you set up a campaign straight away do that you can determine if Hey Influencers is right for you.

How do I update my credit card details?

From your main dashboard, click the tab that says ‘Brand Profile’. Then, on the right hand side, click ‘Edit Profile’. Click on ‘5.Payment’ to edit your credit card details.

How do I update my brand profile?

On your main dashboard click the tab that says ‘Brand Profile’. Then, on the right hand side, click ‘Edit Profile’. From here you will be able to edit your basic info, brand profile info and photos, social media handles, and credit card details.
 


WORKING WITH INFLUENCERS

What is an influencer?

We define an influencer as someone who has an audience’s attention and can influence that audience on a brand’s behalf to buy the products they recommend.

Influencers usually have a large and or engaged social following and are skilled content creators.

Where are the Influencers?

Once you have created a campaign you will be able to select the ‘Find’ tab where you can select influencers to work on your campaigns by tapping ‘Hey!’. You cannot reach out to Influencers without first setting up a campaign on Hey Influencers.

This is because Influencer require further information than simply your brand name and social handles to know whether they would like to work with you.

Are all the influencers on the platform real?

All influencers on our platform go through our approval team to ensure they are real, and of high quality. We look at reach, engagement and content to ensure it is original and authentic.

Do you have influencers for my niche?

Hey Influencers has influencers for all types of niches, to see our niches click here

What social channels can the influencers post about my product on?

We currently support Instagram, Facebook and Youtube. Other channels like Twitter, Pinterest, Snapchat, and Linkedin are coming soon.

Can I negotiate with the influencers?
You can only negotiate with influencers in the ‘DISCUSS’ tab once you have matched.

Can I see the influencers profiles prior to working with them?
Yes. You can see influencer profiles in the ‘FIND’ tab once you have created a campaign.


CREATING AND MANAGING CAMPAIGNS

What is a Hey? How do they work?

A ‘Hey!’ is what we call a ‘reach out’. It’s how we connect brands with influencers on our platform. When you tap the  to connect with an influencer this means you are interested in collaborating with them for your campaign.

If they click back, then you match and are able to work together.

This system makes our platform far more simple and easy to use, as it means both the brand and the influencer are interested in working together, resulting in more genuine (and therefore more powerful) endorsements for your campaign.

How do I create a campaign?

To create a campaign  login and click ‘Create A Campaign’ on your Dashboard if you have never created one or ‘✏️ Create’ in the top hand right corner.

The platform will walk you through the steps of setting up your first campaign.

Our campaign creator tool will prompt you to select a goal for your campaign and then guide you through 5 simple steps to create your campaign.

Ok, I’ve created a campaign. Now What?

Now that you’ve created a campaign, you’ll be able to start connecting with influencers.

There are two ways that you can do this.

1) Search & Find Influencers to invite to your campaign

From your dashboard, click on your active campaign.

You will see four black tabs at the top of your campaign view. The four tabs are

  1. CAMPAIGN OVERVIEW

  2. FIND

  3. CONNECT

  4. DISCUSS

To search for influencers to invite to your campaign, head to the FIND tab.

Here you will see our full database of influencers.

To make browsing easier, click the filter button in the top left corner. You will be able to filter influencers by location, social platform, niches, and more.

When you see an influencer that think would be a good fit for your campaign and you’d like to work with them, you need to give them a ‘Hey!’. You see the waving hand in the bottom right hand corner of the influencers profile? Tap that. This indicates that you want to say ‘Hey!’ to this influencer, and are interested in working with them.

Once an influencer see’s that you have ‘Hey’d’ them, they will either ‘Hey!’ you back, or pass if they think it’s not the right fit this time around.

If the connection is mutual, you will then be able to chat with the influencer in the DISCUSS tab to iron out all the details of your campaign or collaboration, and set your terms.

2) Allow influencers to make the first move

The second way to connect with influencers is to wait for them to make the first move. If you’re campaign is set to ‘public’, it will be viewable to all influencers within the locations you’ve set in your campaign. Influencers who are keen to work with your brand will see the campaign in their feed, and tap that ‘Hey!’ to express their interest.

You’ll see the influencers who have said ‘Hey!’ to you in the CONNECT area of your dashboard. If you’re interested in working with them, you can ‘Hey!’ them back. You will then be able to chat with the influencer in the DISCUSS tab to iron out all the details of your campaign or collaboration, and set your terms.

We suggest waiting 24-48 hours after posting your campaign before checking in to review the influencers that have responded to your campaign.

How many campaigns can I upload?

You can upload as many campaigns as you like, however we would not suggest having more than two public campaigns live at any given time.

How do I edit a campaign?

From your main dashboard, click on your campaign to see your campaign overview. In the top left hand corner, you should see a button that says ‘Edit Campaign’. From here you will be able to edit all of your campaign details.

What if I want my campaign to be private?

From your main dashboard, click on your campaign to see your campaign overview. In the top left hand corner, you should see a button that says ‘Edit Campaign’.

In step 5, you will see the term ‘VISIBILITY’ and a check box underneath.If the checkbox is filled in black, it means your campaign will be public.

Click the checkbox to make it white in order to set your campaign to ‘private’.

How many campaigns can I post?

You can upload as many campaigns as you like, however we would not suggest having more than two public campaigns live at any given time.